Link to the HPE SUPPORT COMMUNICATION – CUSTOMER BULLETIN: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00092491en_us
If you purchased any of these drives from Vertical Enterprise, call us and we can help: 231-492-0286
Summary:
There is a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200 are affected).
The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.
| HPE Model Number | HPE SKU | HPE SKU DESCRIPTION | HPE Spare Part SKU | HPE Firmware Fix Date |
| VO0480JFDGT | 816562-B21 | HP 480GB 12Gb SAS 2.5 RI PLP SC SSD | 817047-001 | 11/22/2019 |
| VO0960JFDGU | 816568-B21 | HP 960GB 12Gb SAS 2.5 RI PLP SC SSD | 817049-001 | 11/22/2019 |
| VO1920JFDGV | 816572-B21 | HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD | 817051-001 | 11/22/2019 |
| VO3840JFDHA | 816576-B21 | HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD | 817053-001 | 11/22/2019 |
| MO0400JFFCF | 822555-B21 | HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2 | 822784-001 | 11/22/2019 |
| MO0800JFFCH | 822559-B21 | HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2 | 822786-001 | 11/22/2019 |
| MO1600JFFCK | 822563-B21 | HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2 | 822788-001 | 11/22/2019 |
| MO3200JFFCL | 822567-B21 | HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2 | 822790-001 | 11/22/2019 |
| VO000480JWDAR | 875311-B21 | HPE 480GB SAS SFF RI SC DS SSD | 875681-001 | Week of 12/9/2019 |
| VO000960JWDAT | 875313-B21 | HPE 960GB SAS SFF RI SC DS SSD | 875682-001 | Week of 12/9/2019 |
| VO001920JWDAU | 875326-B21 | HPE1.92TB SAS RI SFF SC DS SSD | 875684-001 | Week of 12/9/2019 |
| VO003840JWDAV | 875330-B21 | HPE 3.84TB SAS RI SFF SC DS SSD | 875686-001 | Week of 12/9/2019 |
| VO007680JWCNK | 870144-B21 | HPE 7.68TB SAS 12G RI SFF SC DS SSD | 870460-001 | Week of 12/9/2019 |
| VO015300JWCNL | 870148-B21 | HPE 15.3TB SAS 12G RI SFF SC DS SSD | 870462-001 | Week of 12/9/2019 |
| VK000960JWSSQ | P06584-B21 | HPE 960GB SAS RI SFF SC DS SSD | P08608-001 | Week of 12/9/2019 |
| VK001920JWSSR | P06586-B21 | HPE 1.92TB SAS RI SFF SC DS SSD | P08609-001 | Week of 12/9/2019 |
| VK003840JWSST | P06588-B21 | HPE 3.84TB SAS RI SFF SC DS SSD | P08610-001 | Week of 12/9/2019 |
| VK003840JWSST | P11329-B21 | HPE 3.84TB SAS RI LFF SCC DS SPL SSD | P11360-001 | Week of 12/9/2019 |
| VK007680JWSSU | P06590-B21 | HPE 7.68TB SAS RI SFF SC DS SSD | P08611-001 | Week of 12/9/2019 |
| VO015300JWSSV | P06592-B21 | HPE 15.3TB SAS RI SFF SC DS SSD | P08612-001 | Week of 12/9/2019 |